Frequently Asked Questions

How to Install an Update or Upgrade for Samco Users Linux & Windows
Last updated 2 years ago

In order to achieve a successful update, read through the instructions applicable to the operating system to which you are installing. If you have any questions or concerns, contact Samco Support 1-604-597-4211 or

If you are migrating to a different operating system and upgrading at the same time, you must upgrade on the old system first and then migrate. You will require Samco’s assistance and you will be required to purchase a new Install Kit/System Functions.

If you are at all concerned about the security or accuracy of your backup, contact Samco to discuss our Automated Daily Backup Service.

Check our website for the Release Notes located here.

Update For Windows Please See Below:

NOTE: Contact Samco to receive FTP Password that is required to be able to do the update.

Before you begin

Please ensure that your system meets the minimum system requirements for this upgrade.
This upgrade requires Fedora Core 10 and above (or equivalent). If you are unsure of your operating system compatibility please contact us. Also note that these instructions also apply to using a DVD that you have received from Samco

Update Procedure

  1. If you are not using Samco’s Daily Backup Service, create two complete backups of your entire Samco directory (usually /usr/ssi or /u/ssi), including all files, programs, and sub-directories. Do not do a partial or incremental backup. If you are at all concerned about the security or accuracy of your backup, contact Samco to discuss our Automated Daily Backup Service.
  2. Take note of your version of Samco Power Accounting, from any menu press F4 to see your system identification.

    This screen shows version
  3. Ensure that all transactions have been posted and interfaced to the General Ledger.
  4. Have all other users exit out of the Power Accounting system.
  5. Disable any security software that you may have running, this includes antivirus, antimalware and firewalls
  6. Download the DVDROM image and extract it:
    Click on the following link: to navigate to our FTP server.

    The server will prompt you for authentication. Use the following user credential: (Note: the password characters are masked out with ***** as we will provide you the password later. The password changes on a regular basis, so it is important that you download the file immediately upon receipt of the password. Your user name corresponds to the version you are downloading, this example is for version 35.

    Username: samcowin35
    Password: ******

    Click the .zip file to begin your download, the filename of the zip file will correspond to the version you are upgrading to. I.e for version 35.
    Take note of the location where you‘re web browser is saving the image file. We recommend that you save this file on your desktop for easy access.

    After downloading, the compressed samcodvd image file, Right-click on the icon and then, left-click on ‘Extract All’

    The program will then prompt you where to extract the file. We recommend you extract it in your local drive C: and then click on extract.
    DO NOT extract the compressed file in long directory path names and directory names that contains special characters, including spaces.

    After extracting, you will find the extracted directory as C:\samcodvd (if you chose to extract the file in drive C:)
  7. Run the installation:
    If you downloaded the update from our FTP server using the instructions above then double-click the samco dvd directory and look for the program named autorun (Windows Batch file). Run this program and follow the instructions below (you can safely ignore any security warnings).

    To update at the opening screen, type [U].

    To update from within the software, press [TAB] at the opening screen. Go to System Functions >> Update programs.

    Carefully read the License Agreement then press [F2] to accept it.

    On the next screen, set the Source of new programs as 1 = digital DVD.

    If you are changing the number of users, press [F2] and enter the new Installation Kit serial number and activation key, otherwise answer Y to the “OK to proceed” question.

    The packages already installed on your system should be automatically detected. If they are not, indicate which modules should be upgraded / installed with Y. Press [TAB] when all desired packages have been selected.

    Although you are not limited to installing only those packages already licensed, you should not run demo versions of the software in your live company. Only run demo modules in a test company.

    When prompted, answer Y to update all of your company data.

    Enter in the supplied serial numbers and activation keys if requested to do so. For the modules that will run as demos press [TAB] to skip serialization - these modules will now be set to demo mode and will have certain limitations.

    Make the necessary changes to control files as instructed in the Release Notes. Users may go back into the software and begin processing after that.

    If you are running Canadian Payroll, please go to this knowledge base here

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